UPDATED EMAIL (JANUARY 16)
covercrew.mgmt@gmail.com
Apologies for any inconvenience
At CoverCrew, we’re committed to providing durable, high-quality covers and great customer service. Please note that we do not provide automatic refunds. Instead, customers can submit a refund enquiry for our team to review.
If you believe there is an issue with your order, please contact us within 7 days of delivery by emailing covercrew.mgmt@gmail.com with your:
Order number
Photos showing the issue (if applicable)
Short description of your concern
Our support team will assess your enquiry within 3–5 business days.
Refunds are not guaranteed and are only approved in exceptional cases, such as:
Product defect or damage upon arrival
Wrong item sent
Depending on the outcome, you may be offered:
A replacement product
Store credit
Apartial refund (at our discretion)
Change of mind, incorrect size choice, or normal wear and tear are not eligible for refund consideration.
All enquiries are handled on a case-by-case basis.
Submitting a refund enquiry does not guarantee a refund or replacement.
For all enquiries, please contact covercrew.mgmt@gmail.com — our team is here to help.